Vuelo is committed to ensuring the safety and security of all transactions. We continuously work to prevent, identify, and mitigate fraudulent activities. Our advanced monitoring systems and collaborative efforts with law enforcement, financial institutions, and industry partners enable us to proactively safeguard our customers ❌
How Vuelo Protects You:
Sophisticated Risk Assessment: Utilising a dynamic risk engine, we analyse transactions against a multitude of data points, identifying potential fraud.
Identity Verification: Every customer is verified through a rigorous process, involving checks against external data sources.
Enhanced Authentication Measures: For transactions deemed higher risk, we implement additional authentication steps, ensuring the legitimacy of each transaction.
Your Role in Fraud Prevention:
Be cautious with your personal information. Never share passwords or PINs, especially in response to unexpected requests.
Avoid downloading software or clicking links from unverified sources.
Regularly monitor your account and report any suspicious activity immediately to Vuelo by contacting us via chat or email.
Reporting Suspicious Activities:
If you suspect fraud, contact Vuelo without delay. Our dedicated team is available via chat 24/7 to assist you.
In cases where fraud is confirmed, rest assured, Vuelo will not hold you liable for transactions you did not authorise, provided you have not acted negligently.
There are several organisations which provide further information on how you can best protect yourself from online and financial fraud. Vuelo recommends these resources:
· https://takefive-stopfraud.org.uk/ – A national awareness campaign led by UK Finance and backed by Her Majesty’s Government.
· https://www.citizensadvice.org.uk/consumer/ – Provide consumers with free, confidential information and advice to assist with financial, legal, and consumer problems.
· https://www.actionfraud.police.uk/ – UK’s national fraud and internet crime reporting center.
Exclusions to the Promise:
This promise does not apply if the customer is involved in the fraudulent activity or has failed to take reasonable steps to protect their account.
Lack of cooperation with Vuelo's investigation efforts may also result in exclusion from this promise.
The Vuelo Fraud Prevention Commitment will be applicable to all fraud reports from 1st January 2024.
The conditions of this promise may be revised in the future to guard against misuse and to assist Vuelo in preventing and addressing fraud.
Adjustments may also be made to align with guidance or requirements from regulatory or law enforcement authorities.
Claims with Financial Institutions:
If you fall victim to fraud involving a Vuelo transaction, it's essential to contact your bank or credit card issuer immediately to file a claim and contact the relevant fraud institution.
Vuelo collaborates closely with financial institutions in such cases to ensure a thorough investigation and resolution 🙌