Ensuring that your address is correctly recognised by our system is a vital step in the Vuelo account onboarding process.
Understanding Address Verification: Address verification is a key security measure to confirm your identity and location. It's important for legal compliance and the security of your account 👌
Common Challenges and Solutions:
Address Not Recognised:
This can occur for various reasons, such as new developments or address databases not being up-to-date.
Solution: Verify the address format on your bank statement and re-enter it carefully. Ensure to include all details such as apartment numbers and correct postal codes.
Manual Update Not Possible During Onboarding:
Our system is designed to automatically verify your address, and manual updates are not possible during the onboarding process.
Solution: If you've entered your address correctly and it is still not recognized, please use an alternative address that matches your bank statement and is recognized by our system.
Steps to Follow for Address Issues:
Re-Check the Address on Your Bank Statement:
Compare the address you've entered with the one on your bank statement for any discrepancies.
Re-Enter Your Address:
Input your address again, matching the format on your bank statement exactly, including all details.
Alternative Address:
If the system still doesn't accept your address, consider using an alternative address that you have access to and is also on your bank statement.
Final Steps: After entering the address as per the bank statement or using an alternative address, proceed with the onboarding process. If the issue persists, gather all relevant information about the address you're trying to use and contact us for guidance 👏