Are You Experiencing Financial Difficulty?
At Vuelo, we understand that life can take unexpected turns. Whether due to personal, global, or economic reasons, managing your finances during challenging times can be stressful. We are here to help! 🙌
How We Can Assist:
Flexible Payment Options: Tailored plans to ease your financial burden.
Temporary Relief Measures: Pausing or reducing payments for a short period.
Financial Counseling: Access to expert advice to navigate difficult times.
Customised Solutions: Personalised assistance based on your unique situation.
Life doesn't always go according to plan, and when you face difficult times, Vuelo is here to offer and provide you with the utmost support. Our specialist Financial Hardship team can speak with you about your situation and inform you of any help we can provide.
We aim to relieve financial pressure by providing solutions that are tailored to your unique situation and offered for the length of time that we understand you require assistance for.
The first step we take with you is completing an Income & Expenditure form, this helps us to understand your financial situation. You can download this to complete yourself, or contact our Live Chat and telephone teams who will be happy to assist you.
If you’re having difficulty repaying multiple debts and you want to address your debt on a wider scale, you may want to contact a Debt Management Company.
We work very closely with numerous Debt Management Companies who, like Vuelo, can help reduce the burden on you. For more information, see Where Can I Start? or Useful Services.
Where can I start?:
If you're facing financial challenges, taking the first step is crucial. Vuelo is here to guide you.
Before You Contact Us:
Complete an Income & Expenditure Form: This helps us understand your situation and provide a tailored solution.
Consider a Debt Management Company: For multiple debts, this might be a viable option.
How to Complete the Form:
Online: Click here, and fill out the form safely.
Chat: Contact us via our chat to complete the form and financial hardship ticket.
Dealing with Multiple Debts:
Debt Management Companies: They can ease your burden. We recommend contacting free advice services first.
Useful services:
Below you’ll find a list of useful services:
MoneyHelper
For free, unbiased and easy-to-access money tools, information and advice,
England and Wales: moneyhelper.org.uk
Scotland: moneyadvicescotland.org.uk
Debt Advice NI
Independent Debt and Money advice for those living in Northern Ireland.
Visit adviceni.net/money-debt
National Debtline
A charity that gives free and independent debt advice over the phone and online for those living in England, Wales or Scotland. Visit nationaldebtline.co.uk
Citizens Advice
For advice and information on debt and other topics, visit your local Citizens Advice Bureau or go to : citizensadvice.org.uk/debt-and-money/
StepChange Debt Charity
A debt management charity that can offer free support or advice to people across the UK. They can assist people with multiple debts to arrange payment solutions. Visit stepchange.org
Civil Legal Advice
You may get legal aid if your home is at risk. Check at gov.uk/legal-aid
Financial Ombudsman Service
If you have a complaint that you can’t resolve with your lender, the Financial Ombudsman Service may be able to help. Visit financial-ombudsman.org.uk
The Samaritans
The Samaritans is a registered charity aimed at providing emotional support to anyone in emotional distress. samaritans.org
Do not hesitate to reach out if you need any assistance | We are here to help! 🙏