Enhance your booking experience with Vuelo! Our top priority is ensuring the safety and security of your financial information | You're in safe hands 🙌
Your Security with Vuelo: We diligently monitor Vuelo transactions around the clock, ensuring your financial safety.
Payments on Hold: Didn’t get your booking or anything else? Pause your payments and let us assist you.
Return Assistance: Start a booking dispute through the Vuelo App, and your payment will be suspended for 30 days, giving the merchant time to address the issue.
Covered Situations ✅Received an entirely different item.
Misrepresented item condition.
Advertised as authentic but counterfeit.
Missing booking
Booking or parts not received.
Situations Not Covered ❌
Described defect by the merchant.
Subjective expectations.
Wrong custom booking order.
Minor issues in booking.
In-store purchases.
Valid proof of delivery by merchant.
How to Claim:
Open Vuelo App.
Click "Chat with us".
Click on "VueloProtect Policy"
Follow the guidance for ticket claims.
Need more details? Check here to see our detailed policy.