We know you're always on the lookout for clear and transparent information—let's talk about the Vuelo Service Fee.
Why is there a Vuelo Service Fee?
Think of the Vuelo Service Fee as the magic behind the curtain. 🧙♂️ This fee helps us keep everything running smoothly, from facilitating and managing your in-app bookings for stays and flights, to providing top-notch customer support. Arranging travel can be tricky, but our goal is to make it as seamless as possible for you, and this little fee helps us do just that.
When will I see it?
No surprises here! The Vuelo Service Fee is only charged for stays and flights booked directly in our app. If a Vuelo Service Fee is applied, you’ll see it clearly outlined before you confirm your booking. We promise—no sneaky fees slipping through unnoticed. You’ll always know exactly what you’re paying for, and it’s our way of helping you fly now and smile later. ✨
What does it cover?
The Vuelo Service Fee covers everything that happens behind the scenes to make your booking journey for stays and flights smooth, reliable, and delightful. It’s all about providing great service, being there for you when you need us, and keeping things as stress-free as possible.
Refunds on the Vuelo Service Fee
If your booking ends up failing or you receive a full refund for your booking, don't worry—we’ll refund the Vuelo Service Fee as well. We want you to feel confident and secure when booking stays and flights with us, knowing that we’ve got your back every step of the way.
Still have questions? We’re just a message away! Reach out if you’d like to know more—we love to chat. 👋