Bumpy skies with your Vuelo One-Time Card?
If your one-time card purchase didn't take flight, keep an eye out for the pop-up message at checkout. It'll have the intel on why your card had a no-go.
👉 Follow the pop-up's directions before you try buying that ticket to paradise again.
We get it's a bit of a letdown, especially if you've soared with us before without a hitch. While our customer service crew can't see the full map behind the automated no-fly decision, it's often due to credit checks or a mismatch with our travel-focused mission 🛫
Did the checkout counter give your card a red light?
Scope out the store's website for the deets on their own no-fly zones.
Just so you know, your Vuelo card is all about keeping your travel plans on track.
We typically ground purchases that aren't about globetrotting or don't line up with our guidelines for a smooth financial journey:
No bill or rent payments.
Gift cards? Not on this flight.
Government fees stay grounded.
Medical expenses? Sorry, that's a different trip.
Betting or gaming? Those are no-fly zones.
Taxi or rideshare? They're not in our itinerary.
Subscription services? Not with this ticket.
Keep the party drinks on terra firma.