If you booked through one of our 💼 Travel partners or using the 💳 Virtual card, please reach out to your selected travel provider directly. Their contact information should be available on their website.
Depending on their specific policies, there may be cancellation fees and charges. Any refunds you're entitled to will be credited back to your Vuelo account to offset any outstanding balance. If the refund doesn't cover your balance in full, you'll need to continue payments for the remaining amount.
If you made your flight or stay booking directly through the 📱 Vuelo app, the quickest way to cancel is by contacting our team if we have not contacted you yet!
Simply contact us using our chat directly on your app, and we'll handle the rest for you!
We'll liaise with the airlines or stays to understand the cancellation and refund terms for your booking.
Once we have an update, we'll get back to you promptly 🔜