Oops, is your card not flying right?
Double-check if it's expired or been grounded (blocked or frozen).
In the Vuelo app, navigate to 'Purchases', pick your order, and tap 'Change card' to update your details.
Hit some technical turbulence?
Make sure you've got the latest version of the Vuelo app 📲.
Clear out those pesky browser cookies 🍪.
Switch networks if you're on a restricted one, like at work 🚀.
Confirm there's enough fuel in the tank (funds in the account) to complete the payment 💳.
Two-factor authentication not clearing for takeoff?
Follow your card issuer's prompts carefully to verify your identity ✈️.
If you skip these steps, you'll get an error. So, give it another go and follow those prompts to the letter 🔑.
Running low on funds?
We'll try to collect the payment again, so make sure your card details are up-to-date and your account isn't running on empty for the next attempt 💰.
📩 Good to remember: If your payment doesn't make it down the runway, you'll get an email with a flight plan on how to retry your payment.